Cancellation policy as of 10/2024

Notwithstanding Section 312g Paragraph 1 of the German Civil Code (BGB), consumers are entitled to Section 312g paragraph 2 no. 9 BGB in the case of contracts concluded away from business premises and distance contracts for services related to leisure activities which provide for a specific date or period for the provision of the service, no right of withdrawal .

The ones we offer Exams and courses fall under "leisure activities" and take place on a specific date or within a specific period of time. A vacant exam or course date cannot be refilled at short notice, which precludes cancellation.

In addition, according to Section 356 Paragraph 5 of the German Civil Code no right of withdrawal for the delivery of digital contentwhich are not delivered on a tangible medium and for which the fulfilment of the contract begins immediately at the express request of the consumer. This applies in particular to the Model testsBy agreeing to the start of the contract before the expiry of the withdrawal period and confirming that you lose your right of withdrawal, you expressly agree that access to the model tests will be provided after receiving the link.

Your booking is therefore binding and cannot be revoked retrospectively. You are obligated to pay for the exam or course you have booked, even if you later change your mind and no longer wish to participate.

For questions or concerns please contact us .