Cancellation policy as of 06/2026

Contrary to Section 312g Paragraph 1 of the German Civil Code (BGB), there may be no right of withdrawal for certain contracts pursuant to Section 312g Paragraph 2 No. 9 of the German Civil Code (BGB), in particular for contracts concluded outside of business premises and distance contracts for services relating to leisure activities that provide for a specific date or period for the provision of the service.

The exams and courses we offer are held on fixed dates or within a specific period. Provided the legal requirements of § 312g para. 2 no. 9 of the German Civil Code (BGB) are met, there is no right of withdrawal, as appointments that become available at short notice cannot be filled due to organizational reasons.

Furthermore, according to Section 356 Paragraph 5 of the German Civil Code (BGB), the right of withdrawal may expire for digital content not provided on a physical data carrier if the performance of the contract begins at the express request of the consumer before the end of the withdrawal period and the consumer has previously expressly consented to losing their right of withdrawal. This applies in particular to the model tests we offer. In these cases, access is provided immediately after conclusion of the contract, following the consumer's consent.

The legal classification in each individual case is governed by the statutory provisions. Unless a right of withdrawal exists or has expired, the booking is binding and obligates the customer to pay the agreed fee, even if the customer later decides not to participate.

You can send us a message here regarding your booking. Depending on the legal classification, we will interpret this as a notification of a possible cancellation or as an inquiry regarding contract processing.

Please fill out the form completely. We will confirm receipt of your message and then review it.